|
چکیده
|
Purpose The purpose of this study is to present a thorough review of the current corporate social responsibility (CSR) practices within the hospitality and tourism sector by examining their impacts and identifying future directions. This review can be utilized as a valuable reference for practitioners, policymakers and researchers who are interested in advancing sustainable and responsible practices in the tourism and hospitality industry (THI) by understanding the existing CSR landscape, its challenges and opportunities. Design/methodology/approach This study employed a systematic review approach to examine the structures and themes that are present in the CSR-related research within the THI. The study design adhered to the Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) framework, which encompasses four key phases of identification, screening, eligibility and inclusion, to reinforce methodological rigor. Findings The findings revealed a notable increase in research activity and scholarly interest in CSR within the THI since 2006, which the USA, China, Spain and the UK emerged as the leading contributors. The hotel and restaurant sectors garnered the highest amount of attention. The title analysis identified three main thematic foci, which included impacts, exploring and measuring, with nine sub-themes. The stakeholder theory is a widely employed framework in the CSR research. Practical implications This study provides valuable insights for researchers, industry practitioners and policymakers. It theoretically advances the CSR research in the THI by offering a comprehensive thematic framework and identifying gaps in the sectoral coverage, stakeholder inclusion and theoretical integration. It practically highlights the strategic role of CSR in regards to enhancing the business performance, employee engagement and customer trust. Originality/value This study systematically reviews CSR practices across all sectors of the THI, which include hotels, restaurants, travel agencies, casinos, cruises and events. The previous studies often focused on a specific sector or stakeholder groups, but this research bridges these gaps by analysing the CSR trends from 2006 to 2024, which provides a comprehensive framework of the impacts, themes and future directions.
|