Home healthcare is a concept that is gently growing over time, defined to decrease pressure on in-patient beds of the hospital by preparing care to patients at home. This paper proposes a novel hybrid solution procedure for this problem, called a two-phase multi-attribute robust home healthcare problem. In the first phase, the best-qualified candidate locations for health facilities are evaluated by using a fuzzy analytic hierarchy process and grey rational analysis. In the second phase, a robust model considering several aspects such as overqualification cost, waiting time and overtime is proposed. The objective function minimizes the total cost. Finally, a case study from the city of Sanandaj, Iran, is utilized to validate the solution in real-world situations.
