2026/6/16
Mohammad Haghshenas

Mohammad Haghshenas

Academic rank: Assistant Professor
ORCID: Link
Education: PhD.
ResearchGate:
Faculty: Faculty of Art and Architecture
ScholarId: Link
E-mail: m.haghshenas [at] uok.ac.ir
ScopusId: Link
Phone:
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Research

Title
Application of Information and Communication Technology (ICT) in Improving Urban Services and Increasing the Quality of Life
Type
JournalPaper
Keywords
Smart cities, Settlements, Quality of life, Information and communication technology
Year
2024
Journal Annals of Process Engineering and Management (APEM)
DOI
Researchers Mohammad Haghshenas ، Navid Abdolahi ، Fahimeh Moghadam ، Sara Awlazadeh

Abstract

A smart city is an urban area that utilizes Information and Communication Technology (ICT) to enhance operational efficiency, improve the quality of government services, and thereby elevate the welfare of its citizens. A sustainable smart city represents an innovative urban space that employs ICT and other tools to elevate quality of life and advance municipal services. In recent decades, advancements in ICT, communication technologies, and the emergence of virtual spaces have empowered citizens to access engaging, dynamic environments that fulfill their innate social needs—such as human interaction and communal engagement—without requiring physical movement or relocation. Alongside these objectives, a sustainable smart city must align with the needs of current and future generations across economic, social, environmental, and cultural dimensions. The concept of a smart city leverages government collaboration and mobile networks to sustainably improve citizens' quality of life. This approach generates significant benefits for businesses and residents alike. In such cities, data collected from infrastructure and equipment is processed to inform critical decisions across urban domains. This study adopts a descriptive-analytical methodology to present a multifaceted overview of initiatives in smart urban settlements. It not only highlights successful case studies but also addresses the broad challenges confronting smart cities. The research findings explore smart settlements, the conceptual framework of smart habitats (Villages and cities), diverse dimensions of smart cities, and proposals for improving current conditions through smart city design. The article emphasizes the importance of considering various dimensions—economic, technical, political, social, and others—in designing smart cities. By addressing these aspects, the study aims to contribute to the development of urban environments that holistically balance innovation, sustainability, and inclusivity.